Shipping Estimate:
1 to 7 Business Days. Please note this is an estimated number. As it varies by Pincode.
Tracking Code will be available once the product is dispatched. You will get an SMS / Email regarding the same.
Kindly note during holidays or festive seasons, the deliveries can be delayed heavily. As the couriers remain under high stress. Depending on your location the delivery time can vary.
We ship via Bluedart, Delhivery, DTDC, ExpressBees, and Ecom Express.
For Mumbai - Pune - Thane region we deliver within 1- 2 working days.
For Metro cities, it takes around 2 - 4 days.
For Others 2 to 7 Business Days.
Our courier partner does not consider Sundays or national holidays as their guaranteed delivery time.
Return Policy:
Return can be made under wrong product delivery, manufacturing defect, defective product delivered, and physical damage.
In order to get a refund for any kind of defect, make sure you make a video of the received product while opening the plastic-sealed packet within 48 hours of the delivery.
For eg. If you claim that your shipment was opened while in the shipped state or you receive a broken product, defective item, or open packet, you need to make a video while receiving the packet from the delivery man and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
In case you are unable to make a video while receiving the packet or while opening the packet. We won't be able to provide you exchange/refund for cases like the product broken during transit. So, Without video, under any circumstances, CaseKiDukaan will not attend/entertain any kind of return requests.
In case you provided an Incorrect number or address or your phone number remains switched off and the product was returned. The amount that shall be refunded to you shall be Rs. 140 less than your total amount. As the shipping charges for sending and receiving the parcel shall be borne by you.
If the customer does not like the product and wishes to return it in order for a refund. Courier charges will be deducted from the amount paid by the customer.
Here If you are within Maharashtra then pickup ( Rs.50 ) and initial shipping charges ( Rs.50 ) shall be deducted which shall be Rs. 100.
If you are outside Maharashtra then pickup ( Rs.70 ) and initial shipping charges ( Rs.70 ) shall be deducted which shall be Rs. 140.
If a customer ships the product back to us on his own then only reverse pickup charges shall be deducted which shall be
Within Maharashtra: Rs 50
Outside Maharashtra: Rs 70
The above return requests must be made within 2 days after your product is delivered to you. Beyond that, CaseKiDukaan will not attend/entertain any kind of return requests.
We ship our products in the proper box and it's sealed and packed with plastic. If you receive a Parcel in unsealed condition or with extreme damage. Don't accept the parcel and call us. As it is not possible for us to refund or exchange if you accepted such an Order.
Products like tempered glass are not returnable due to the nature of the product. As once it is applied it becomes useless.
If you are eligible for a refund depending on the above policy, we will arrange a reverse pickup from your location. It takes 4 - 10 days for reverse pickup to deliver to our location. This varies by pin code.
Once the product is received back at your warehouse and we will verify the parcel. And if it passes our internal check, the amount is refunded via the same mode of payment. It takes 1 - 5 business days to settle back into your account.
In case you made a COD order, the refund is processed via Paytm / Phone Pe / UPI ID / Bank Transfer. Our team will contact you about this.
For cod, there are extra charges of Rs. 50 which is non-refundable. As this amount is taken by the courier.
Cancellation Policy:
If you wish to cancel any order, please contact our Customer Support team by email (hello@casekidukaan.com) mail to function or call 7400116958 and let us know the reason for it. (Please quote your order number when calling)
Note transaction charges ( Payment gateway charges ) which are 2.5% of the amount paid plus Gst shall be removed and the net amount shall be paid. This amount is taken from the payment gateway. So this amount shall not be refunded.
It is not possible to cancel the shipment once the order is shipped.
If you want to cancel the order after shipment, Charges of Rs 140 shall be deducted and rest amount shall be refunded.
(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible. (b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is canceled, a confirmation email will be sent to your registered email ID.
How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order was placed.
For e.g.:-
(a) If the cancellation is requested on the same day before 6.30 pm, the order is canceled on the same day, and a refund is initiated.
(b) if the cancellation is requested after 6.30 pm, the order will be canceled the next day and a refund requested the same day.
(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be canceled on the next working day and a refund requested accordingly.
(d) In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process a refund once we receive the canceled items back from the courier. In this case courier charges( both shipping and return) to be Bourne by the customer.
Why CaseKiDukaan Cancelled the Order?
Your order can be canceled due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by the Fraud Detection Department.
Note: We may put in additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is canceled or if additional information is required to accept your order.
Replacement & Exchanges:
CaseKiDukaan does not offer cash refunds. In case of returns, customers have the following two options - Get an equivalent amount as CaseKiDukaan store credit to be used on any future purchase at CaseKiDukaan.
In case of damaged or incorrect merchandise, CaseKiDukaan would ship the correct product upon receipt of the damaged or incorrect merchandise from you. Customers will have to bear the return shipment and packaging costs.
Tempered Glass cases are not available for exchange / return.
Other Issues:
If your order is showing delivered. But you have not received the parcel.
Kindly raise your complaint within 3 days.
On successful deliveries, we send a success delivery message to your registered phone no with us.