Shipping Policy
Shipping Estimate:
- Delivery time: 1 to 7 business days (varies by pincode).
- Tracking code: Available upon dispatch; you will receive an SMS/email notification.
Important Notes:
- Festive seasons/holidays: Deliveries may experience significant delays due to high courier demand.
- Delivery times depend on your location.
- Sundays and national holidays are not considered guaranteed delivery days by our courier partners.
Delivery Times by Region:
- Mumbai - Pune - Thane: 1-2 working days.
- Metro cities: 2-4 working days.
- Other locations: 2-7 working days.
Courier Partners:
Bluedart, Delhivery, DTDC, ExpressBees, and Ecom Express.
Cancellation Policy
How to Cancel an Order:
- Contact Customer Support via:
- Email: hello@casekidukaan.com
- Phone: 7400116958
- (Please provide your order number).
Cancellation Charges:
- Before shipment cancellation :
- Transaction charges (2.5% of the paid amount + GST) are non-refundable as they are charged by the payment gateway.
- After shipment Cancellation :
- Cancellation charges of ₹140 will be deducted for orders outside Maharashtra. The remaining amount will be refunded.
- Cancellation charges of ₹100 will be deducted for orders within Maharashtra. The remaining amount will be refunded.
- Cancellation charges of ₹140 will be deducted for orders outside Maharashtra. The remaining amount will be refunded.
Cancellation Process:
- Our Subject Matter Experts will review your cancellation request and try to resolve any issues.
- If you wish to proceed with cancellation, it will be processed promptly.
- You’ll receive a cancellation confirmation email once the order is canceled.
Processing Time for Cancellations:
- Cancellation requests are processed within 48 hours (based on order day and time).
Examples:
- Same day request (before 6:30 PM): Order canceled and refund initiated the same day.
- Request after 6:30 PM: Order canceled the next day, refund initiated the same day.
- Weekend/public holiday requests: Processed on the next working day.
- Shipped orders: Cancellation accepted, but a refund is processed only after receiving the returned items.
- Charges: Both shipping and return courier charges to be borne by the customer.
Reasons for CaseKiDukaan Canceling Orders:
- Non-availability of products.
- Payment issues identified by the Fraud Detection Department.
Additional Information:
We may conduct additional checks or request verification before accepting an order. If an order is canceled or requires additional information, we will contact you directly.